Returns & Claims Policy

We want you to love your Kylie Kent books and merchandise. Please note that all sales are final. Returns for change of mind, incorrect product selection, or general dissatisfaction are not accepted.

Claims for Defective or Damaged Items

If you receive an item with a genuine manufacturing defect, you have 14 days from the date of delivery to contact us at kylie@kyliekent.comsvg. Please include:

• Your order number
  
• Name and email address on the order
  
• Clear photos of the shipping box and all defects
  

All claims are assessed on a case-by-case basis. Refunds, replacements, or store credit will be provided at the sole discretion of our support team.

Shipping & Missing Parcels

• All missing parcel claims must be made within 30 days of shipment.
  
• If your tracking number shows as delivered, the order is considered fulfilled and is not eligible for a refund or replacement.
  
• Orders placed with an incorrect shipping address are not eligible for replacement or refund.
  

What is NOT Considered a Defect

The following do not qualify as damage or defects and are not eligible for claims:

• Dented or crushed corners smaller than 1.5cm
  
• Tears, rips, cuts, marks, or scratches smaller than 1cm
  
• Minor page bends or ripples that do not affect readability
  
• Minor residue, smudges, or scratches on covers or sprayed/stenciled edges
  
• Creasing or folding on the top or bottom of the spine
  
• Slight variations in colour, print alignment, or garment size within supplier tolerance (+/- 2cm)
  
• Overstock copies may include imperfections such as foil inconsistencies, spine dents, or stray marks
  

Non-Returnable & Non-Refundable Items

The following items are not eligible for return, exchange, refund, or store credit:

• Any item provided free of charge, including complimentary items, promotional gifts, bonus items, and free gifts with purchase
  
• Imperfect book purchases
  
• Sale or clearance items marked as final sale
  
• Gift cards
  
• Personalised books
  

Free or complimentary items have no refundable purchase value. Where a free item or gift with purchase is damaged or defective, any replacement will be considered at the discretion of our support team and is subject to availability.

Approval Disclaimer

Proceeding with your order through payment, email approval, or verbal approval confirms acceptance of these terms. Abuse of this policy for profiteering or repeated claims will result in denial of future replacements.